2. Identify and critically examine the four key characteristics of teamwork that can be applied by Friendly Banker Financial Services for enhanced organisational efficiency and effectiveness. (2 Marks each, a total of 8 Marks)
2.确定并严格审查友好的银行家金融服务可用于提高组织效率和效力的团队合作的四个关键特征。（各2分，共8分）
First, Friendly Banker Financial Services need to embrace active listening and giving feedback among to enhance effectiveness and efficiency in its teamwork. This involves members of the team listening to each other and providing an objective feedback towards each other. As it is at the moment, team members at this bank do not listen to each other, particularly between leadership and employees. However, by actively listening and providing objective feedback to each other, this bank will not only make its objectives clear but it also be in a position to address the problems it faces before they have a great impact on its operations. Secondly, this bank needs to encourage each member be supportive of each other as well as support the projects of the bank. Note that the main objective of a team is to create synergy, which can only be achieved when team members support each other, as well as support the organisation’s mission and objectives.
首先，友好的银行家金融服务需要积极倾听并提供反馈，以提高团队合作的有效性和效率。这涉及到团队成员相互倾听，并相互提供客观反馈。目前，这家银行的团队成员彼此都不听，尤其是在领导层和员工之间。然而，通过积极倾听并向对方提供客观反馈，该银行不仅将明确其目标，而且能够在其面临的问题对其运营产生重大影响之前解决这些问题。第二，本行需要鼓励各成员相互支持，并支持本行的项目。请注意，团队的主要目标是创造协同效应，只有当团队成员相互支持，以及支持组织的使命和目标时，才能实现协同效应。
The third element of teamwork characteristics that this bank need is to establish a collaborative environment. In this case, rather than creating a gap between members, this bank’s environment needs to focus on bringing members of its teams together and encouraging them to work as a team. Arguably, without collaboration, teams are bound to completely paralyze the operations of an organisation, in this case, Friendly Banker Financial Services. Fourthly, the team also needs to promote a unified commitment from team members towards the bank’s objectives rather than individual objectives. Note that effective and efficient teamwork requires members to think of the team first, which can only be achieved when each member has a strong commitment towards the team and the organisation’s goals.
该银行需要的团队合作特征的第三个要素是建立一个协作环境。在这种情况下，该银行的环境需要专注于将团队成员聚集在一起，鼓励他们作为一个团队工作，而不是在成员之间制造差距。可以说，没有合作，团队注定会完全瘫痪一个组织的运作，在这种情况下，友好的银行家金融服务。第四，团队还需要促进团队成员对银行目标的统一承诺，而不是个人目标。请注意，有效和高效的团队合作要求成员首先考虑团队，这只有在每个成员都对团队和组织目标有强烈承诺时才能实现。