In addition to these, the supermarket needs to cultivate a cordial relationship between the management and the employees as a way of promoting internal compliance as far as quality management is concerned. Notably, in most cases, employees tend to resist different changes that are introduced by the management for fear that such changes could have negative consequences upon their employment. However, when the two have a mutual understanding, they create a platform for establishment of different internal compliance measures without the risks of resistance from employees. For instance, Verhezen (2010) observes that genuine dialogues between the management and employees enhance understanding and create a mindful awareness on different quality management issues and as such, induce trust that embrace compliance with different quality standards. With this in mind, considering the fact that quality management is dynamic rather than static, this implies that the supermarket will from time to time seek to implement different changes, either minor or major, in order to ensure consistent compliance with quality standards. While this is the case, develop a good relationship between the management and employees will facilitate easy acceptance, adoption and implementation of these quality standards.
除此之外，超市还需要培养管理层和员工之间的友好关系，以促进质量管理方面的内部合规。值得注意的是，在大多数情况下，员工倾向于抵制管理层提出的不同变化，因为他们担心这些变化可能会对他们的就业产生负面影响。然而，当两者相互理解时，它们就为制定不同的内部合规措施创造了一个平台，而不会有员工抵制的风险。例如，Verhezen（2010年）观察到，管理层和员工之间的真正对话可以增进对不同质量管理问题的理解，并形成对不同质量管理问题的认真意识，因此，可以诱导信任，从而遵守不同的质量标准。有鉴于此，考虑到质量管理是动态的而不是静态的，这意味着超市将不时寻求实施不同的变化，无论是小变化还是大变化，以确保始终符合质量标准。在这种情况下，在管理层和员工之间建立良好的关系将有助于轻松接受、采用和实施这些质量标准。
B. Discuss how you would promote external compliance (a practical plan or policy that you would implement) within the Supermarket chain of 1 (one) of the following or other relevant one:
B.讨论您将如何在以下一（一）家或其他相关连锁超市内促进外部合规性（您将实施的实际计划或政策）：
Apart from internal compliance, supermarkets are required to adhere to different external compliances. Among these include the laws and regulations. To begin with, just as in the case of internal compliance, promoting external compliance requires different players within the supermarket to gain a solid understanding of different laws and regulations that not only affect the supermarket but also individuals working within such an environment. Speaking from this point of view, there is a need to educate employees on different laws and regulations that affect them as they work for the supermarket. For instance, employees who work in the foodstuff sections of the supermarket need to be educated on different health laws and regulations. In a similar way, all employees of the supermarkets need to be educated on different laws and regulations that government their employment with the supermarkets, and how they can address grievances whenever they feel that these laws have not been adhered to. Thus, creating awareness is the fundamental foundation and as such, the first steps towards promoting external compliance to laws and regulations.
除了内部合规外，超市还需要遵守不同的外部合规。其中包括法律法规。首先，与内部合规一样，促进外部合规需要超市内的不同参与者对不仅影响超市而且影响在这种环境中工作的个人的不同法律法规有深入的了解。从这个角度讲，有必要对员工进行教育，使他们了解在超市工作时会受到影响的不同法律法规。例如，超市食品部的员工需要接受不同健康法律法规的教育。同样，超市的所有员工都需要接受教育，了解管理他们在超市工作的不同法律法规，以及当他们觉得这些法律没有得到遵守时，如何处理不满。因此，创造意识是基本的基础，因此，促进法律和法规的外部遵守的步。
Apart from educating employees on different laws and regulations that affect them at the place of work, there is also a need for the management to develop a risk-averse culture in the management of the supermarket as far as external compliance is concerned. In reference to Guiso and Paiella (2008), a risk aversion culture is an attitude or mentality that avoids taking risks with respect to certain issues in businesses and/or organizations. Speaking from this perspective, whereas the management needs to nurture a culture that can risks in different aspects as far as the management of the supermarket is concerned such as expanding their business to other markets, they need to maintain a risk averse attitude as far as compliance to laws and regulations is concerned. In this case, the management of supermarket needs to focus on avoiding risks that could arise because of non-compliance to different laws and regulations. This will not only enhance its relationship with the government and other regulatory bodies, but also improve its internal environment since compliance to laws and regulations such as employment laws is likely to boost this supermarket’s relationship with its employees. In addition, the supermarket needs to nurture the culture of ethics in its management practices. In this case, through promoting ethical behavior and management practices, the supermarket will find it easier to adhere to different industry standards, laws and regulations.
除了就工作场所影响员工的不同法律法规对员工进行教育外，管理层还需要在超市管理中培养一种规避风险的文化，以确保外部合规性。参考Guiso和Paiella（2008），风险规避文化是指企业和/或组织中避免就某些问题承担风险的态度或心态。从这个角度讲，管理层需要培养一种文化，在超市管理的各个方面都能承担风险，比如将业务拓展到其他市场，但在遵守法律法规方面，他们需要保持一种规避风险的态度。在这种情况下，超市的管理需要专注于避免因不遵守不同法律法规而可能产生的风险。这不仅将加强其与政府和其他监管机构的关系，而且还将改善其内部环境，因为遵守就业法等法律法规可能会促进该超市与其员工的关系。此外，超市需要在其管理实践中培养道德文化。在这种情况下，通过促进道德行为和管理实践，超市将更容易遵守不同的行业标准、法律法规。