1.0 Introduction 导言
The purpose of this portfolio is to reflect on my interpersonal effectiveness when working in a team. I will reflect on my behavior in a team by looking at how I respond to conflicts that arise in team. The portfolio will firstly look at the theory of conflict management in diverse teams, secondly evaluate one of the critical incidents that we experienced in our team, and then reflect and link it to organizational effectiveness particularly with respect to primary and secondary aspects of diversity.
本文件旨在反映我在团队中工作时的人际效能。我将通过观察我如何应对团队中出现的冲突来反思我在团队中的行为。该投资组合将首先研究不同团队中的冲突管理理论，其次评估我们在团队中经历的一个关键事件，然后反映并将其与组织效能联系起来，特别是在多样性的主要和次要方面。
In reference to Kearns and Calhoun (2010), interpersonal effectiveness refers to the level of perceived self-efficacy, social perception and assertiveness. Arguably, the ability of a person to effectively interact in teams and groups is highly influenced by his or her ability to balance these skills.
参考Kearns和Calhoun（2010），人际效能是指自我效能感、社会感知和自信的水平。可以说，一个人在团队和团体中有效互动的能力很大程度上受他或她平衡这些技能的能力的影响。
2.1 Critical Incident 人际效能
S – Situation 事件 | The incident occurred when working on the oral presentation group work assignment. As group members, we failed to agree on whether to complete the assign by either working on it in a collective way or assigning small tasks to individual members. Some members also suggested those who opposed subdividing the assignment into smaller tasks cannot accomplish anything in life without doing it in a group. This raised disagreements because those who opposed dividing the work into smaller tasks and assigning it to individual members were Chinese. 事件发生在口头陈述小组工作任务中。作为小组成员，我们未能就是否通过集体方式完成任务或将小任务分配给单个成员来完成任务达成一致。一些成员还建议，那些反对将任务细分为较小任务的人，如果不在小组中完成任务，就无法在生活中完成任何事情。这引起了分歧，因为反对将工作分成更小的任务并分配给单个成员的人是中国人。 |
T – Task 任务 | I was required to give direction on what approach was supposed to be adopted since I was leading the group on this particular day. 我被要求就应该采用的方法给出方向，因为我在这领导团队。 |
A – Action 行动 | I first calmed down the members and asked them to adopt a compromise position by adopting both modes of working by working on some tasks collectively and breaking down others into smaller tasks and assigning them to individuals. I also encouraged members to embrace racial diversity and appreciate each other’s differences. 我首先让成员们冷静下来，并要求他们采取折衷的立场，采取两种工作模式，一种是集体完成某些任务，另一种是将其他任务分解为较小的任务，然后分配给个人。我还鼓励成员们接受种族多样性，欣赏彼此的差异。 |
R – Result 结果 | The team members embraced my idea and we categorized tasks either as collective or individual based on whether we would complete them as an entire group or individually before bringing them into the group. 团队成员接受了我的想法，我们将任务分为集体任务和个人任务，这取决于我们是作为一个整体完成任务，还是在将其纳入团队之前单独完成任务。 |
P – Plan 计划 | I need to learn to tolerate people from different racial background as well as their different approaches to accomplishing tasks. 我需要学会容忍来自不同种族背景的人以及他们完成任务的不同方法。 |