Compliance Analysis and Promotion 合规性分析和推广
A. Discuss how you would promote internal compliance (a practical plan or policy that you would implement) within the Supermarket chain of 1 (one) of the following or other relevant one: quality management.
A.讨论您将如何在超市连锁店内促进内部合规性（您将实施的实际计划或政策），包括以下一项或其他相关内容：质量管理。
The 21st century has witnessed significant increase in competition in the retail industry across the globe. Such competition threatens the current and future survival of retail stores, and particularly, supermarkets. Speaking from this perspective, promoting quality management as a critical element of internal compliance is a critical foundation upon which a supermarket can rely on to enhance its competitiveness. Importantly, one of the ways to promote internal compliance as far as quality management is concerned is through the establishment of an organizational culture the supports the tenets of quality management. In reference to Irani, Beskese and Love (2004), the existing organisational culture within a business plays an instrumental role in determining how employees behave as well as respond to issues as far as corporate culture is concerned. In this case, establishing a corporate culture that promotes quality is critical for successful implementation of the quality management principles within the supermarket. For instance, the supermarket needs to create a culture that promotes the need for continuous improvement in not only product quality but also service delivery.
21世纪，全球零售业的竞争显著加剧。这种竞争威胁着零售商店，特别是超市当前和未来的生存。从这个角度讲，把质量管理作为内部遵守的一个关键因素是超市赖以提升竞争力的重要基础。重要的是，就质量管理而言，促进内部合规的方法之一是通过建立支持质量管理宗旨的组织文化。参考Irani、Beskese和Love（2004），企业中现有的组织文化在决定员工行为以及对企业文化相关问题的反应方面起着重要作用。在这种情况下，建立促进质量的企业文化对于在超市内成功实施质量管理原则至关重要。例如，超市需要创造一种文化，促进不仅在产品质量而且在服务提供方面持续改进的需求。
Apart from creating a corporate culture that supports quality management, there is a need to empower employees in order to ensure that they successfully and effectively implement policies that support quality improvement in the supermarket. One of the critical ways of empowering employees to ensure successful promotion of internal compliance to quality management is through training of employees on different aspects of quality management. Research and studies indicate that without training of employees, it is difficult to implement different internal compliance policies because of a disconnection between employees and the management on what needs to be done (Kaynak, 2003). This is further emphasised by Moore (2008) who notes that whereas quality management is concerned with elements such as processes, machines, measurements and materials, human resources play a critical implementation role. Therefore, there is a need to train employees and as such, help them gain understanding on the specific quality management standards that they need to adhere to when discharging their duties in the supermarket. Furthermore, to ensure continuous quality management, training of employees should not just be a one-time event but rather a continuous process that will be conducted periodically to ensure consistent internal compliance. Such trainings should also be accompanied by evaluations to ensure that gauge the performance of employees against the desired quality management principles that the supermarket intends to comply. This will is helpful to not only identify areas of non-compliance but also to identify areas where employees need further training to enhance their capacity to comply with these quality standards.
除了创建支持质量管理的企业文化外，还需要赋予员工权力，以确保他们成功有效地实施支持超市质量改进的政策。授权员工确保成功促进内部质量管理合规性的关键方法之一是对员工进行质量管理不同方面的培训。研究表明，如果不对员工进行培训，很难实施不同的内部合规政策，因为员工和管理层之间在需要做什么方面存在脱节（Kaynak，2003）。Moore（2008）进一步强调了这一点，他指出，尽管质量管理涉及过程、机器、测量和材料等要素，但人力资源在实施中起着关键作用。因此，有必要对员工进行培训，从而帮助他们了解在超市履行职责时需要遵守的具体质量管理标准。此外，为了确保持续的质量管理，员工培训不应只是一次性事件，而是一个持续的过程，将定期进行，以确保一致的内部合规性。此类培训还应伴随评估，以确保根据超市打算遵守的预期质量管理原则衡量员工的绩效。这不仅有助于确定不合规的领域，而且有助于确定员工需要进一步培训以提高其遵守这些质量标准的能力的领域。